Account
Keep your account information current
Why a stale email or phone number quietly breaks the experience, and the sixty-second check that keeps everything flowing to the right people.
AvailableJuly 6, 20263 min read
Small detail, big blast radius
Everything Skytona sends, payment reminders, review requests, delivery announcements, day-of coordination, goes to the contact details on your account. A stale email or an old phone number does not fail loudly: things just quietly stop arriving.
The same goes for people. If the decision maker, billing contact, or main point of contact changes, updating the account is what keeps approvals and invoices from chasing someone who left.
- 1Check your details once a seasonEmail, phone, and mailing address, in your portal settings. Sixty seconds, four times a year.
- 2Update people when roles changeNew marketing lead? Partner handling the payments now? Update the portal or tell support the same week.
- 3Watch for the quiet symptomIf Skytona seems to have gone silent, check your contact details before assuming we have. It is almost always the email.
Still have questions?
Contact Skytona or open the right portal.
The public help center explains the why, the what, and the next step. Project-specific details should stay in your portal.