Understand AI phone agents
See what the AI receptionist can answer, how calls hand off, who can change its setup, and where usage appears.
What agents actually do
The AI Agents area manages phone receptionists for accounts with the AI voice service. A receptionist answers from its approved business knowledge, records the conversation, and follows its configured transfer or follow-up rules.
People with view access can review agents, calls, and usage. Publishing an agent, choosing a phone number, or changing its setup requires manage access.
- A question arrives, any hour
- The agent answers from approved knowledge
- Real inquiries reach a person, with context
The guardrails
Review the greeting, approved knowledge, actions, transfer behavior, and fallback before publishing. Test a new setup with representative questions and confirm what happens when the caller asks for a person or the agent cannot answer.
Professional by design
An agent represents your brand. Ours are configured to be helpful and honest, and to hand off gracefully the moment a human should take over.
Still have questions?
Contact Skytona or open the right portal.
The public help center explains the why, the what, and the next step. Project-specific details should stay in your portal.