How your conversation with Skytona works
Your workspace has one shared conversation with the Skytona team. Open it from Help in the top bar on any page.
Why the portal beats email
The conversation in your workspace is your direct line to the Skytona team, with one structural advantage over email: every message is already connected to your account, your services, and your work. Nobody has to reconstruct context, and nothing gets lost in a personal mailbox when someone is on vacation.
Press the question mark in the top bar on any page to open it. Everyone on your team with access to the workspace sees the same conversation, so a colleague can pick up where you left off.
A message or a request?
Both reach the team. Talk through anything in the conversation; for a website change, use Request an update on the Website page so the change is tracked from submitted to live.
- Inbox: conversations, no end state needed
- Request: one item, tracked to done
Getting fast answers
One well-formed message beats a thread of fragments. Include what it is about, what you need, and when you need it, and the first reply is usually the answer.
Still have questions?
Contact Skytona or open the right portal.
The public help center explains the why, the what, and the next step. Project-specific details should stay in your portal.