Understand billing and payments
Find invoices and their current balances in your portal. Verify the due date and applied credits before paying, then keep the receipt.
Your portal is the ledger
Your portal shows paid amounts, the remaining balance, and open invoices with their due dates. It also keeps receipts and any credit applied to an invoice. Use the portal record when it differs from an older reminder email.
Card checkout runs through Stripe. Skytona stores the transaction and receipt record without storing your full card number.
- What has been paid, with its receipt
- What remains, and when it is due
- Card details are handled by Stripe, not by us
The one habit that prevents surprises
If a balance, invoice, credit, or due date differs from your agreement, pause before paying. Send Support the invoice number, the displayed amount, and what you expected so the team can check the record.
Questions are free
Ask before paying an invoice you do not understand. A receipt confirms a payment; it does not replace the invoice or agreement that explains what the payment covered.
Still have questions?
Contact Skytona or open the right portal.
The public help center explains the why, the what, and the next step. Project-specific details should stay in your portal.